Clear & FairCancellation Terms
We believe in transparency. Understand our policies so you can plan your adventure with complete confidence.
When You Need to Cancel
Life happens, and we understand. Here's what to expect based on when you cancel your booking.
Full Refund
Get your complete payment back when you cancel well in advance
- 100% refund of all payments made
- No processing fees deducted
- Refund processed within 5-7 business days
- Original payment method will be credited
Partial Refund
Receive 50-75% refund depending on costs already incurred
- 50-75% refund based on upfront costs
- Accommodation and transport costs may be deducted
- Refund amount determined case by case
- Processing time: 7-10 business days
No Refund
Unfortunately, no refunds available due to committed expenses
- All costs have been committed to suppliers
- Accommodation and meals already booked
- Transport arrangements finalized
- Consider rebooking options instead
Rebooking Option
Transfer your booking to a future date when possible
- Subject to availability on new dates
- May require additional payment for price differences
- Valid for up to 12 months from original date
- One-time transfer allowed per booking
Our Guarantees to You
When we need to cancel or modify your adventure, here's what you can expect from us.
Weather-Related Cancellations
Safety first - we'll reschedule or refund if weather conditions are unsafe
- Full refund or free rescheduling
- Decision made 24-48 hours before departure
- Based on official weather warnings
- Your safety is our top priority
Low Participation
If we don't meet minimum group size, you get full flexibility
- Full refund if minimum participants not met
- Alternative date options provided
- Notification given 48-72 hours in advance
- No penalties or fees applied
Unforeseen Circumstances
Natural disasters, guide illness, or other emergencies
- Full refund or rescheduling offered
- Force majeure events covered
- Alternative arrangements when possible
- Clear communication throughout process
Transfer Your Booking
Can't make it? No problem! Transfer your spot to a friend or family member with these simple steps.
How to Transfer Your Reservation
Contact Us
Reach out as soon as you know you can't attend
Provide Details
Give us the new participant's information and contact details
Confirmation
We'll confirm the transfer and update our records
Transfer Requirements
- • New participant must meet the same fitness and age requirements
- • Transfer must be completed at least 48 hours before the hike
- • Original booker remains responsible for payment
- • One transfer allowed per booking
Need Help with Your Booking?
Our team is here to help you navigate any changes to your adventure plans. Don't hesitate to reach out with questions or concerns.
Ready to Book Your Adventure?
Now that you understand our policies, you can book with confidence knowing exactly what to expect.